Customer Service

Orders & Payments

We typically take 1-2 business days to process your order. Orders placed after 3pm (EST) Friday and over the weekend will ship by the following Tuesday (if in stock). Our fulfillment center is located in Massachusetts. If product is in stock normal delivery takes 3-5 business days; expedited shipments are possible (at an additional cost).

Most order changes can be accommodated by contacting customer service within 24 hours of placing your order. Email us at: orders@underalls.com.

We accept most major credit cards (Visa, AmEx, Discover) as well as PayPal.

US Shipping

Standard shipping is FREE!

However, if you want items faster than the standard 3-5 business days, you can pay an expedite fee to have items delivered quicker (via Fed Ex).

International Shipping

Currently we only ship to valid addresses in the United States. We plan to offer more destinations soon, so check back often!

Order Tracking

Upon order placement, you will receive an e-mail informing you that we’ve received your order. A second e-mail will be sent to you upon shipment from our fulfillment center that lists a tracking number.

Please allow 3-5 business days for standard shipment.

Return Policy

We offer free returns on any order over $50 to/from any contiguous US address. Returns are accepted on all unworn, undamaged items within 30 days from purchase. Items must be unworn, unwashed, with all tags still attached. Any items we receive that are washed/without tags voids the return.

For returns and exchanges click here.  

1

Checkout with Our Try For Free Feature

No commitment - your card will not be charged. We'll simply validate your card through an authorization, so we can charge it if you decide to keep the item(s).

2

Try for 14 days

Try our leggings, shorts, and/or tops in the comfort of your own home. Make sure to leave all tags attached and all protective lining in place until you decide to keep the item(s), since we can't accept any returns if they are removed (Hygiene first!)

3

Only pay for the items you keep

Just send back what you don't want, and you'll never be charged! But tbh, we're pretty sure you're going to love your Underalls.

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